Terms & Conditions
Should a defect be found on any of our brand products, returns are accepted for a credit or product exchange. Please call Customer Service at (843) 380-4042, or email firstname.lastname@example.org, within 30 days of receiving the product to make a return request. We will instruct you on how to best return the damaged goods to our warehouse(s), and walk you through your credit/exchange options.
Minimum Order Pricing Policy
Mix and match any products to achieve our wholesale minimum order policy of $100. Prices on website are shown in US dollars and do not include taxes, shipping, duties or other fees. We accept MasterCard, Visa, AMEX and Discover.
Placement of your order indicates you are aware and agree to our Minimum Advertised Pricing Policy. Please review our MAP Policy. Exceptions must be agreed to by Only An Ocean in advance. Please contact us for prior approval before selling any of our products on an online environment such as Amazon or eBay. All product brand images and descriptions must also be approved by Only an Ocean.
Order Pricing & Substitution
We reserve the right to update pricing based on the increase in costs passed along to us through our vendors. A 30 day notice on any price increases will be posted on our website if applicable. A 30 day grace period will be honored on orders that are received prior to the effective increase date. Closest substitutions of PoochieBells on our of stock patterns will be made whenever applicable. Be sure to note "no substitutes" should that be your policy. Backorders will be kept open until new product arrives to fulfill your order unless cancelled prior by you.
We charge 10% of your order total to cover the cost of shipping. Exceptions apply on shipments to Canada (flat rate $45) and 5Strands ($3 per unit, $6 per 4 unit display). Shipments are sent from our warehouses located in CT and KY. Unless otherwise requested, domestic orders are shipped via UPS Ground and international orders are shipped via USPS or freight services, whichever is more economical. Orders are typically processed within ten business days of receipt of order. Please indicate if you have any shipping requirements beyond our company policy or if you wish to use your company's shipping account number. Shipments returned to us or carrier surcharges for incorrect shipping address given on order are subject to additional shipping charges for reship services.
Distributor, International & Other Shipping
Shipping charges are based on agreed upon terms between Only An Ocean and the respective client. Exceptions include state specific fees, lift-gate or special requirements for accepting product and will be charged to the client. Use of LTL or common carrier is the choice of Only An Ocean based on order size and packaging options. Advance notice is only available through LTL shipments and not an option for USPS, UPS or Fedex shipments. All shipments sent by LTL will have a clearly indicated packing list and BOL for each shipment including box count for receiving verification. Invoices will be emailed to assigned accounting contact. Acceptance of delivery by either common carrier or LTL indicates a complete and undamaged shipment by client unless otherwise noted at the time of receipt. Any discrepancies of unit counts after acceptance of delivery is the responsibility of the receiver and chargebacks will not be accepted by OAO. Shipments are sent from our warehouses located in CT and KY.
Resale of any Only an Ocean LLC products must include proper product names, images, and official logos. Please contact us for any images needed as we have a full range for your use.
Placement of your order indicates that you agree to all terms and conditions as outlined above, as well as our MAP Policy.
Only An Ocean LLC
PoochieBells, Your Dog Makes You A Better Person, Southern Dog, Poochie-Pets and Saving Spot are all Registered Trademarks 2019
Only an Ocean is a limited liability corporation with a corporate office located at: 3 Gamecock Avenue, Suite 308, Charleston, SC 29403, Federal ID 83-0950969